Cancellation Policy

Introduction

This Cancellation Policy outlines the terms and conditions for cancelling flight bookings made through Flying Apes. As a flight booking platform, we are committed to providing clear and transparent information about cancellation procedures and associated charges.

It's important to understand that flight cancellation policies are primarily determined by the airlines, and Flying Apes facilitates these cancellations in accordance with airline rules. Different fare types, airlines, routes, and timing of cancellation can significantly impact the cancellation charges and refund amount.

Cancellation Process

How to Cancel a Booking

You can cancel your flight booking through the following methods:

Cancellation Confirmation

After successfully cancelling your booking:

• You will receive an immediate email confirmation of your cancellation
• The confirmation will include details of any refund amount and processing timeline
• A unique cancellation reference number will be provided for tracking purposes

Cancellation Timing

The timing of your cancellation significantly impacts the applicable charges:

• Cancellations made earlier (typically 72+ hours before departure) incur lower charges
• Cancellations made closer to departure time incur higher charges
• No-shows (not cancelling and not showing up for the flight) typically result in no refund except for certain taxes

Domestic Flight Cancellations

Cancellation fees for domestic flights within India are governed by the specific airline's policy and the type of fare purchased. Below is a general guideline of cancellation charges for domestic flights:

Full-Service Airlines (Air India, Vistara)

Low-Cost Airlines (IndiGo, SpiceJet, Go First, AirAsia India)

* The cancellation fees provided are approximate ranges and may vary based on the airline, route, season, and fare rules. The exact cancellation fee for your booking will be displayed during the cancellation process.

International Flight Cancellations

Cancellation policies for international flights are more complex and vary significantly based on the airline, route, fare type, and travel class. The following provides a general overview:

Major Indian and International Airlines

* These are approximate ranges for cancellation fees, which may vary significantly based on the specific airline, destination, season, and fare rules. Long-haul international flights typically have higher cancellation fees compared to short-haul international flights.

Special International Fare Categories

• Promotional Fares: Often non-refundable with only taxes being refundable
• Group Bookings: Special cancellation policies apply with higher penalties for individual cancellations within a group
• Multi-City or Round-the-World Tickets: Complex cancellation rules with segment-specific charges
• Codeshare Flights: Cancellation policy of the operating airline usually applies

Special Conditions and Exceptions

Medical Emergencies

In case of medical emergencies, airlines may consider a full or partial waiver of cancellation charges with proper documentation:

• Medical certificate from a registered medical practitioner
• Hospital admission documents
• Other relevant medical documentation

These requests are evaluated by the airline on a case-by-case basis. We recommend contacting our customer support team as soon as possible in such situations for guidance on the required documentation and process.

Death of Passenger or Family Member

In the unfortunate event of death of a passenger or immediate family member, airlines may offer special consideration for cancellation charges with appropriate documentation:

• Death certificate
• Proof of relationship (for family member's death)

Visa Rejections

If your visa application for international travel is rejected:

• Standard cancellation charges typically apply
• Some airlines may offer reduced cancellation fees with proof of visa rejection
• Documentation required: Visa rejection letter from the embassy/consulate

Natural Disasters and Force Majeure

In cases of natural disasters, severe weather conditions, civil unrest, or other force majeure events affecting your travel:

• Airlines may waive cancellation charges or offer free rebooking options
• Such waivers are at the discretion of the airline and depend on official travel advisories
• Flying Apes will assist in communicating with the airline for such exceptional circumstances

Partial Cancellations

Cancelling Individual Passengers in a Group Booking

If you need to cancel one or more passengers from a group booking:

• Contact our customer support team for assistance
• Standard cancellation charges apply to the cancelled passenger(s)
• Some airlines may charge an additional fee for partial cancellations
• Family or group fare types may have specific restrictions on partial cancellations

Cancelling One Leg of a Round Trip

For round-trip bookings, if you wish to cancel only one segment (outbound or return):

• This is possible only if the fare rules permit partial cancellations
• Special fare types or promotional fares often do not allow partial cancellations
• The refund amount is typically not proportional to the cancelled segment
• Additional reissue fees may apply in addition to cancellation charges

Multiple Sector Bookings

For multi-city or multiple sector bookings:

• Cancellation policies vary significantly based on the fare type and airline
• Some fares may require cancellation of the entire itinerary
• Others may allow segment-by-segment cancellation with associated fees

Travel Insurance and Cancellation Protection

Standard Travel Insurance

We recommend purchasing travel insurance when booking your flights to protect against unexpected cancellations. Our travel insurance partners offer coverage for:

• Trip cancellation due to covered reasons such as illness, injury, or death
• Trip interruption or delay
• Medical emergencies during travel
• Lost or delayed baggage

Insurance policies have their own terms and conditions, and claims must be filed directly with the insurance provider with appropriate documentation.

Cancel for Any Reason (CFAR) Protection

For maximum flexibility, we offer "Cancel for Any Reason" protection as an add-on at the time of booking:

• Allows you to cancel your flight for any reason not covered by standard insurance
• Typically provides refund of 75-80% of non-refundable costs
• Must be purchased within 14 days of initial trip deposit
• Cancellation must be made at least 48 hours before scheduled departure

Flexi-Fare Options

Many airlines offer flexible fare options that come with reduced or waived cancellation fees:

• These fares are slightly more expensive than basic fares
• They offer significantly better cancellation terms and/or free date changes
• Consider these options if your travel plans might change

COVID-19 Related Cancellation Policy

In light of the ongoing global health situation, we have special provisions for COVID-19 related cancellations. These policies are subject to change based on government regulations and airline policies.

Positive COVID-19 Test Results

If you or any passenger in your booking tests positive for COVID-19 before your flight:

• Many airlines offer free rescheduling to a later date
• Some airlines may waive cancellation charges with proper documentation
• Required documentation: Positive RT-PCR test report from a recognized laboratory

Travel Restrictions and Lockdowns

For cancellations due to government-imposed travel restrictions or lockdowns:

• If the airline cancels the flight due to restrictions, full refund is typically provided
• If the flight operates but you cannot travel due to local restrictions, standard cancellation policies may apply
• Some airlines offer more flexible policies during officially announced lockdowns

Quarantine Requirements

If unexpected quarantine requirements at your destination prevent your travel:

• Standard cancellation policies typically apply
• Travel insurance with specific COVID-19 coverage may provide reimbursement

Contact Us for Cancellation Assistance

Our dedicated customer support team is available 24/7 to assist you with any cancellation-related queries or special circumstances:

For the fastest assistance, we recommend using our online self-service cancellation tool in "My Bookings." However, for special circumstances or complex bookings, please contact our customer support team directly.