Frequently Asked Questions

Yes, you can book flights for other passengers. When entering passenger details, simply input their correct information. However, please ensure that all passenger details match their official identification documents, as these will be verified during check-in and boarding.

You can view your booking by going to the "My Bookings" section in the top navigation bar. You'll need to enter your booking reference and the email or phone number used during booking. Your booking details will also be sent to you via email immediately after confirmation.

• Infant: 0-23 months at the time of travel (must be accompanied by an adult).
• Child: 2-11 years at the time of travel.
• Adult: 12 years and above.

Age verification may be required during check-in. Please carry relevant identification documents.

You can modify your booking through the "My Bookings" section. The following modifications are allowed:

• Passenger name correction (up to 3 characters, subject to airline policy)
• Change of flight date/time (subject to availability and fare difference)
• Seat selection or meal preferences
• Contact information updates

Please note that changes may involve additional charges as per the airline's policy. For major changes, we recommend contacting our customer support.

Yes, all payment transactions on Flying Apes are 100% secure. We use industry-standard SSL encryption to protect your personal information. Additionally, we partner with Razorpay, a PCI DSS compliant payment gateway, to ensure that your card details are handled securely. We do not store any credit card information on our servers.

If your payment was processed but you haven't received a confirmation within 30 minutes, please:

1. Check your spam/junk folder for the confirmation email
2. Check the "My Bookings" section to see if your booking appears there
3. Contact our customer support at +91-7030310431 or support@flyingapes.com with your transaction details

Note: In some cases, there might be a slight delay in receiving the confirmation due to network or server issues, even though the booking is confirmed in our system.

In case of failed transactions where money was deducted from your account:

• Most failed transactions are automatically reversed within 5-7 working days by your bank
• Check your bank statement to confirm if the amount has been refunded
• If not refunded within 7 days, please contact our customer support with transaction details

Our team will investigate the issue and assist you with the refund process. You can reach us at +91-7030310431 or support@flyingapes.com.

Currently, we do not offer a "book now, pay later" service. All bookings must be paid for at the time of reservation to be confirmed. However, you can opt for EMI payment options available for eligible credit cards if you wish to spread your payment over a period of time.

Our cancellation policy adheres to airline-specific rules and the fare type you booked. Generally:

• Refundable tickets: Eligible for refund as per airline policy, subject to cancellation charges
• Non-refundable tickets: May be eligible for a refund of government taxes only
• Cancellation charges typically increase as you get closer to departure date

You can view the specific cancellation policy applicable to your booking on your ticket confirmation page or email. We recommend reviewing these policies before booking your flight.

After your cancellation is processed:

• Refunds for credit/debit card payments typically take 7-14 working days to reflect in your account
• Net banking, UPI, or wallet refunds usually take 3-7 working days
• International card refunds may take up to 15-21 working days

Refund processing times depend on your bank and payment method. If you haven't received your refund within the specified time frame, please contact our customer support.

Yes, if your flight is cancelled by the airline, you are typically entitled to one of the following options:

• A full refund of the ticket amount including all taxes and fees
• Accommodation on an alternative flight (subject to availability)
• Rescheduling your journey for a later date at no additional cost

In case of airline-initiated cancellations, our team will proactively contact you to assist with these options. We'll help you secure the best possible alternative or process your refund as per your preference.

Yes, it's possible to cancel one or more passengers from a group booking without cancelling the entire reservation. However, this depends on the airline's policy and the fare type.

To cancel individual passengers from a group booking, please contact our customer support at +91-7030310431. Our team will assist you with the partial cancellation and advise you on any applicable charges or refund eligibility.

We recommend arriving at the airport:

• Domestic flights: 2 hours before departure
• International flights: 3-4 hours before departure

During peak seasons, holidays, or at busy airports, you may want to add an extra 30-60 minutes to these times. Check-in counters typically close 45 minutes before domestic flights and 60 minutes before international flights.

For Domestic Flights:

• Booking confirmation/e-ticket
• Valid government-issued photo ID (Aadhaar, PAN, Driving License, Voter ID, or Passport)

For International Flights:

• Booking confirmation/e-ticket
• Valid passport with minimum 6 months validity from travel date
• Applicable visa or documentation for your destination
• Return or onward tickets (if required)

Children and infants may require birth certificates or other identification. Always check specific requirements with the airline or the embassy of your destination country.

Yes, you can select your seat during web or mobile check-in, subject to availability. Some considerations:

• Basic fares may have limited seat selection options
• Premium seats (extra legroom, front rows) may involve additional charges
• If you don't select a seat, the airline will automatically assign one at check-in

For the best seat selection, we recommend checking in as early as possible when online check-in opens (typically 48 hours before departure).

International baggage allowance varies by airline, destination, fare class, and route:

Cabin Baggage:

• Most airlines: 7-10 kg per passenger
• Maximum dimensions: Generally 55 cm x 40 cm x 20 cm
• Plus one personal item (laptop bag, purse, or camera)

Check-in Baggage:

• Economy Class: 20-30 kg or 1-2 pieces (23 kg each)
• Business Class: 30-40 kg or 2 pieces (32 kg each)
• First Class: 40-50 kg or 2-3 pieces (32 kg each)

Some routes (especially to/from North America) follow the piece concept rather than weight concept. Always check your specific allowance during booking or on your e-ticket.

You can add extra baggage to your booking through the following methods:

1. During booking: Select additional baggage when making your reservation
2. After booking: Log in to "My Bookings" to add baggage to an existing reservation
3. Airline website/app: Some airlines allow adding extra baggage through their platforms
4. Customer support: Contact our team for assistance

Adding extra baggage in advance is typically 40-60% cheaper than paying at the airport. Rates vary by airline and route.

Prohibited in Cabin Baggage:

• Liquids over 100ml (must be in a clear, resealable plastic bag)
• Sharp objects (scissors, knives, razors with blades)
• Firearms and weapons (including replicas or toys)
• Flammable items (lighters, matches, etc.)
• Pressurized containers (aerosols, spray paints)
• Chemicals and toxic substances

Prohibited in Both Cabin and Check-in Baggage:

• Explosives and fireworks
• Compressed gases and cylinders
• Corrosive materials (acids, alkalis, mercury)
• Radioactive materials
• Infectious substances
• Narcotics and illegal drugs

These lists are not exhaustive. Regulations may vary by airline and country. It's always advisable to check with your specific airline before travel.

Yes, most full-service airlines offer special meals that cater to dietary restrictions and preferences, including:

• Vegetarian (Indian/Jain/Asian style)
• Vegan
• Gluten-free
• Diabetic
• Low-calorie/Low-salt
• Religious meals (Hindu, Muslim/Halal, Kosher, etc.)
• Child meals

Special meals should be requested at least 24-48 hours before the flight departure. Low-cost carriers typically offer buy-on-board options with limited special meal choices.

Most airlines offer Unaccompanied Minor (UNMR) services for children traveling alone, typically aged 5-12 years. This service includes:

• Supervision from check-in to baggage claim
• Assistance during transit or connections
• Handover to designated person with ID verification
• Special seating arrangements

This service must be requested at the time of booking and involves additional charges. Airlines have different age requirements and policies, so please check specific airline guidelines before booking.

Yes, many airlines allow pets to travel either in the cabin or cargo hold, depending on the animal's size, breed, and airline policy:

In-Cabin:

• Small pets (typically dogs and cats) under 5-8 kg including carrier
• Carrier must fit under the seat
• Limited number of pets allowed per flight

Cargo Hold (as checked baggage):

• Larger animals
• Must be in IATA-approved containers
• Some breeds and species restrictions apply

Pet travel must be requested at least 48 hours before departure and requires additional fees. Health certificates and vaccinations are mandatory. Policies vary significantly between airlines, so check specific requirements before booking.

We value your feedback and take all complaints seriously. To file a complaint or provide feedback:

1. Email us at feedback@flyingapes.com with detailed information
2. Use the "Submit Feedback" form on our website
3. Contact our customer support team via phone or chat

Each complaint receives a unique reference number and is typically addressed within 7 working days. For urgent matters, we recommend calling our 24x7 helpline.

If you've lost an item on your flight:

1. Contact the airline's lost and found department directly at the airport immediately after your flight
2. File a lost item report with detailed description of the item
3. Provide your flight details, seat number, and contact information

For assistance with reaching the right department or tracking your lost item report, our customer support team can help guide you through the process. Please note that Flying Apes facilitates the booking process but lost items are handled by the respective airlines.

In case of flight delays or cancellations:

1. Check your flight status through our website, airline's website, or airport information displays
2. For significant delays or cancellations, airlines typically send notifications via SMS/email
3. Contact the airline's representatives at the airport for immediate assistance
4. If unable to reach airline staff, contact our 24x7 helpline for support

Depending on the cause and length of delay/cancellation, you may be entitled to compensation or accommodations as per the airline's policy and air passenger rights regulations.