Privacy Policy
Last Updated: April 18, 2025
Introduction
Flying Apes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you use our website, mobile application, and services (collectively, the "Services").
This Privacy Policy applies to all users of our Services, including visitors to our website, registered users, and customers who book flights through our platform. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.
We comply with applicable data protection laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide to us when you:
- Create an Account: When you register for an account, we collect your name, email address, mobile number, and password.
- Book a Flight: When you book a flight, we collect passenger details (including name, gender, date of birth), contact information, travel details, and payment information.
- Contact Customer Support: When you contact our customer support, we collect information related to your query or issue, including any communication history.
- Complete Forms: Information you provide when filling out forms on our website or mobile application, including surveys, feedback forms, and newsletter subscriptions.
Sensitive Personal Information
We may collect the following sensitive personal information:
- Payment information such as credit/debit card details, bank account information, and transaction history
- Passport details or other government-issued identification for international flight bookings
We only collect sensitive personal information when it is necessary for providing our Services and with your explicit consent.
Information Collected Automatically
When you use our Services, we automatically collect certain information about your device and usage, including:
- Device Information: We collect information about your device, including the hardware model, operating system and version, unique device identifiers, mobile network information, and browser type.
- Log Information: We collect log information when you use our Services, including access times, pages viewed, IP address, and the page you visited before navigating to our website.
- Location Information: With your consent, we may collect precise location information from your device to provide location-based services.
- Cookie Information: We use cookies and similar technologies to collect information about your browsing behavior and preferences (see our Cookies section below).
How We Use Your Information
We use the information we collect to:
Provide, Maintain, and Improve Our Services
- Process and manage flight bookings
- Facilitate payments and transactions
- Authenticate your identity
- Maintain and improve our website and mobile application
- Develop new features and services
Communicate with You
- Send booking confirmations, e-tickets, and travel updates
- Provide customer support and respond to your inquiries
- Send you technical notices, updates, security alerts, and administrative messages
- Communicate about promotions, upcoming events, and other news about products and services offered by Flying Apes and our partners
Personalize Your Experience
- Recommend flights based on your search history and preferences
- Customize the content and advertisements you see
- Remember your preferences and settings
Ensure Safety, Security, and Legal Compliance
- Verify your identity and prevent fraud
- Monitor and analyze usage and trends to ensure the technical functionality of our Services
- Protect the rights, property, or safety of Flying Apes, our users, or others
- Comply with applicable laws, regulations, legal processes, or governmental requests
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We share your information with third-party service providers who perform services on our behalf, including:
- Airlines and other travel service providers to complete your booking
- Payment processors to process transactions and prevent fraudulent activities
- Customer service providers to assist with your inquiries
- Email service providers to send communications
- Analytics providers to help us understand how users interact with our Services
- IT service providers who manage our website and servers
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:
- Enforce our Terms of Service and other agreements
- Protect the rights, property, or safety of Flying Apes, our customers, or others
- Prevent or investigate possible wrongdoing in connection with the Services
Business Transfers
If Flying Apes is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. These measures include:
- Encryption of sensitive data during transmission using SSL/TLS technology
- Implementation of password protection and multi-factor authentication where appropriate
- Regular security assessments and vulnerability testing
- Access controls and privacy training for employees
- Regular backups to prevent data loss
However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Your Rights
As a user of our Services, you have certain rights regarding your personal information:
Access and Update
You can access and update certain information about yourself by logging into your account and visiting the account settings or profile page. You may also contact us directly to request access to, correction, or deletion of any personal information that you have provided to us.
Opt-Out
You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in each email, changing your notification settings within your account, or by contacting us. Even if you opt out of receiving promotional communications, we will still send you transactional messages related to your bookings and account (e.g., booking confirmations, password reset emails).
Delete Your Account
You may request deletion of your account by contacting our customer support. Please note that some information may be retained in our records after deletion of your account as required by law or for legitimate business purposes.
Data Portability
You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent
Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
To exercise any of these rights, please contact us at privacy@flyingapes.com.
Children's Privacy
Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information of a child under 18, we will take steps to delete such information as soon as possible.
In cases where children's information is collected as part of a booking (e.g., for child passengers), we require that this information be provided by or with the consent of a parent or guardian.
If you believe we might have any information from or about a child under 18, please contact us at privacy@flyingapes.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
We will provide more prominent notice before making material changes to how we treat your personal information, or if the changes might significantly affect your rights under this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Flying Apes Pvt. Ltd.123 Sky Tower, Cloud City
Mumbai, Maharashtra - 400001
India
Email: privacy@flyingapes.com
Phone: +91 7030310431
We will respond to your request within 30 days.